British Airways is expected to be stripped of its four-star quality rating after being accused of providing a worse service than Aeroflot.
The research firm Skytrax said Britain’s flagship carrier now compares unfavourably with the state-backed Russian airline, once known for having an appalling safety record, inedible food and rude staff.
Skytrax said it is likely to cut BA’s rating to three stars out of five, bringing it in line with budget airline Ryanair, Uzbekistan Airways, Ethiopian Airlines, and Myanmar Airways.
The move comes hard on the heels of last week’s IT shutdown which grounded flights and resulted in passengers being stranded across the world.
BA has been widely accused of becoming more like a budget airline under chief executive Alex Cruz, despite typically charging significantly higher fares.
It sparked a passenger backlash by ditching free snacks and drinks on short-haul services, planning to cut leg room on some flights and slashing perks for business class.
There have also been complaints of BA regularly running out of food on board. Edward Plaisted, chief executive of Skytrax, told The Sunday Times: ‘In many cases they (BA) don’t meet a four-star standard’.
Credit: Daily Mail, UK