Thousands of travellers departed London Heathrow without luggage on Thursday morning after the baggage-handling system serving two of its terminals down.
Terminal 5 base, and Terminal 3, mainly used by British Airways, American Airlines and their allies in the Oneworld group, Virgin Atlantic and Emirates were badly affected.
Services departing Europe’s busiest hub between 6:45 a.m. and 9 a.m. were affected by the breakdown, before baggage-drop desks were reopened, Heathrow said in a statement. More than 60 flights took off from the two terminals during that period,
“We recommend that passengers who have already departed on flights this morning without their baggage contact their airline for further updates,” Heathrow advised, after previously recommending that travelers on affected services transfer essential items to their hand luggage, which they were permitted to carry aboard.
The glitch once again hits British Airways customers, who last month faced chaos after the airline’s IT systems down and stranded thousands.