The announcement by a Japanese Airline Vanilla air, which is owned by All Nippon Airways, is an outcome of a complaint made by Hideto Kijima, a Japanese aged 44 who boarded a flight from Amami, a holiday resort. Kajima who was paralysed from the waist had no access to the way of the boarding flight.
His friends have been denied to help him for security reasons, and Kajima had to climb up the stairs by himself discarding the wheel chair though he was prevented by the authorities at the beginning of his effort. Kajima is the head of the Japan Accessible Tourist Center, a non-profit organization dealing with disabled, and shares information on accessibility issues for tourists to Japan.
He has expressed astonishment regarding the behavior of the crew as he had never experienced such humiliation while travelling around at least 158 countries through more than 200 airports after he got paralysed down the waist in 1990 in an accident while playing rugby. He further mentioned that whenever he faced this type of constraints he had sought assistance from his friends or staff members. But in this instance he was denied seeking help from others.
The Airline had apologized over the issue while observing that the airway has not provided accessibility to the disabled to the flight. In previous occasions the disabled have been denied boarding. In some occasions the crew had carried the passenger with the wheelchair. Though the incident had created an adverse image on the Airline, the announcement of the Airline, owned by All Nippon Airways, of the corrective action could be seen as a positive move towards providing a better service.