Denver – based Frontier airlines is fined the most,$400,000 for violating the DOT’s oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the Department.
In a report released by the US Department of Transportation;
“The Department found that Frontier failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner, in violation of DOT rules. In addition, Frontier failed to provide passengers with a disability prompt and adequate wheelchair assistance in enplaning and deplaning aircraft and moving within the terminal, and did not adequately respond to complaints filed by passengers with disabilities.”
“The airline will update its procedures”….“Frontier remains committed to complying with DOT rules and regulations,” Frontier said in a statement.