Civil Aviation Regulator of UK has ordered Ryanair to sort out compensation for hundreds of thousands of travellers affected by flight cancellations by today 5pm (1600 GMT) Friday.
The Civil Aviation Authority (CAA) also instructed the airline to inform passengers that they are entitled to be re-routed by another carrier and explain how that will work. CAA also ordered Ryanair to make a press release and publicly state that it will reimburse expenses to the customers and give a link to the press release from the company’s website.
CAA chief executive Andrew Haines said, “I became ‘furious’ after Ryanair cancelled an extra 18,000 flights for the winter season on Wednesday – a move that will hit 400,000 customers.”
‘They are not making it clear to people their entitlement,’ Mr Haines told BBC Radio 4’s Today programme.
Passengers have threatened to boycott the airline after the latest wave of cancellations.