Comair, which operates under British Airways brand in South Africa, has apologised for the incident where two black musicians’ downgraded from business class to make way for white woman. Thabo Mabogwane and Bongani Mohosana were travelling in business class on the Comair flight from Cape Town to Johannesburg said, “We were embarrassed and removed from business class just because a white lady complained about her broken seat, and we happened to be the only two young black men in the British Airlines business class.”
The situation arose as two damaged business class seats were not removed from the check-in system, as should have happened. As a result, two customers were checked-in and allocated seats in which they could not fly. These customers were both silver card frequent flyer members, who are prioritised as a matter of global policy. a statement said.
The group’s manager Tshiamo Kodisang said, “The crew was under pressure because the flight was already delayed, but should have handled the situation better.” Comair’s CEO has also written to the pair to “apologise unreservedly for the hurt this incident caused”.