The German flag carrier Lufthansa becomes the first in Europe to secure a five-star rating from Skytrax, based on the survey responses of 19.8 million passengers from 105 different countries. Skytrax attributed the carrier’s new rating to “the consistency and constancy with which Lufthansa has forged ahead with the modernisation of its product,” citing the airline’s recently upgraded cabins and “restaurant service” in First and Business Class.
At the 2017 World Airline Awards, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”
“We’ve caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground,” told Lufthansa Chairman Carsten Spohr. The fleet in operation with Lufthansa is 279 out of which 247 are Airbuses and 32 Boeing 747 aircrafts. Airbus aircraft include 14 A380s and 6 A350 XWBs.