Myrna Herzog claims that Alitalia has damaged her 17th century instrument during her flight from Rio to Rome in Italy. She took the issue on social media, published photos of her damaged ‘Lewis viola da gamba’, which was shared more than 50k.
At the end of her trip, Airline gave a document informing that her 17th-century instrument was broken, after promised to handle the instrument by hand at the time of boarding.
“This is how Alitalia# delivered to me my original 17th century Lewis viola da gamba, after ensuring to me that it would be TAKEN BY HAND into the plane and out of it! It was savagely vandalized, it and it seems that a car ran over it. So, far no luck in contacting any human being at Alitalia, and the only answer got so far is that the company takes no responsibility!” posted on Myrna’s FB page