Passenger Service Unit (PSU) fell off from the cabin ceiling on landing of an American Airlines Boeing 777-300 at Dallas/Fort Worth International Airport on 7 April 2018.
The flight AA-126 from Hong Kong landed at DFW around 3:30 p.m on Saturday, and rolled out without further incident and taxied to the apron.
33-year-old Jennifer Zanone of Denver, said the ceiling panel, including oxygen unit, fell onto the head of her 1 year old son, who was sitting on her lap in seat 35L, upon landing.
She claims that she was directed to wait for a gate agent, but no one showed up and said “We stood there waiting for an agent….until the captain himself walked off the flight and apologized to us,” … “After leaving the gate area, we went to customer service to report the incident and were given the runaround for an hour and a half”
In an email statement American Airline said, “Our customer relations team has spoken with Mrs. Zanone to offer additional support and obtain details of what transpired at Dallas/Fort Worth yesterday. Customers trust us to take care of them and we take that responsibility seriously,”