British Airways offloaded a family from a flight BA 8495 to Berlin from London over a crying three year old boy, on July 23.
The family made a compliant to Civil Aviation Minister of India, said the mother had managed to comfort the child before taking off, but the child started crying more after a cabin crew asked the child to be seated on to his designated seat before takeoff.
“The same crew member came again and shouted at my son that ‘you bloody keep quiet otherwise you will be thrown out of the window’ he said.
The aircraft was taxiing for takeoff, returned to the terminal and the airline officials offloaded the family and some other passengers sitting behind them.
“We had to make our own arrangements for staying and travelling to Berlin the next day by paying a very hefty amount,” he said, adding that the other family was given tickets for a flight the next day, without any accommodation though.
British Airways said it does not “tolerate discrimination of any kind” and “an investigation is underway”.