LOT Polish Airlines flight LO92, collected money from passengers to pay for the repair bill, after their flight suffered a hydraulic pump failure at Beijing Airport.
LOT Boeing 787 flight LO91 from Warsaw Chopin Airport (WAW) reported a hydraulic failure on arrival at Beijing Capital International Airport (PEK) on November 12.
Before the return flight LO92, the staff collected money from the passengers to pay for repair, as Boeing employee demanded only cash payment to carry out the repair (Change hydraulic pump).
Since the plane had already been grounded for ten hours with 249 passengers in Beijing, an LOT employee managed to collect 2,500 Chinese yuan (approximately $360) from four passengers to settle the bill and accelerate the departure.
The money was refunded along with free tickets to the lenders upon arrival in Warsaw.
According to LOT spokesman Adrian Kubicki, “The representative of LOT should have both cash and credit card with him,” .. “The company provides them with funds to solve similar situations. There are no circumstances that justify asking money from passengers.”
He added, “To the best of our knowledge, Boeing employee ….expected payment in cash despite of the fact that two companies are obliged to non-cash transactions only.”